CGS Romania

CGS Romania, operating as Computer Generated Solutions Romania, is a leading IT outsourcing and business process services company with a strong presence across Romania and a direct connection to its American parent, CGS, founded in New York in 1984. Active on the Romanian market since 2002, CGS Romania has grown into one of the largest support centre operators in the country, employing more than 3,500 professionals across seven operational centres located in Bucharest, Brașov, Sibiu, Galați, Miercurea Ciuc, Târgu Jiu, and Constanța. The company provides IT technical support at L1 through L3 levels, infrastructure managed services, helpdesk operations, and customer care across 22 languages, serving clients in Romania, Germany, the United Kingdom, Spain, France, Italy, and North America. CGS Romania’s client portfolio includes companies from the Forbes 500 as well as leading European enterprises in the telecommunications, banking, insurance, retail, and technology sectors. The company is known for its rigorous recruitment and training processes, with over 90 percent of its current managers having started their careers at the company in entry-level positions, reflecting a strong internal development culture. CGS Romania’s delivery model is built around scalability, quality assurance, and operational resilience, enabling global clients to access consistent and compliant IT and customer service operations from a cost-competitive European location. As part of the broader CGS Group, which operates 20 centres worldwide, CGS Romania combines local expertise with global infrastructure to deliver technology and business services that meet the most demanding enterprise requirements.